Read the full article on The Conversation here.
From the article:
Our study found that the quality of human interaction – in other words the person providing the service – had a positive and significant relationship with user satisfaction. We also established that people who are more vulnerable to health-related challenges might show much interest in health innovation such as m-health and might be more willing to continue to use the services than those who are healthy.
References: Hinson, R.E. 2020. "Mobile health services can help in rural Ghana if they have the human touch". The Conversation.